At Reaching Out Teahouse in Hoi An, Vietnam visitors are asked to communicate with the teahouse’s staff, who have hearing and speech disabilities, with gestures and instructions placed on every table (Photo: courtesy of Heidi Yeung)
Cover At Reaching Out Teahouse in Hoi An, Vietnam, visitors are asked to communicate with the teahouse’s staff, who have hearing and speech disabilities, through gestures and instructions placed on every table (Photo: courtesy of Heidi Yeung)

From Tokyo to Singapore, these social enterprise Asian eateries are empowering people with disabilities and bringing inclusion and diversity to the table

After the pause in travel caused by the pandemic, one of the movements that has emerged at the forefront of travel trends is regenerative travel. It revolves around the idea that, as travellers, we have a responsibility to not merely reduce our carbon footprint in the destinations that we visit, but to actively contribute to the well-being of local communities and the environment. In short, it’s all about fixing damage wrought by over-tourism, and leaving a place better than we found it. 

In sync with the ethos of regenerative travel, restaurants across Asia are using food as a platform to bring about social change. And as patrons, the dining choices we make can have a positive impact. So we rounded up five socially-driven cafes and restaurants so that you can make more mindful choices while travelling or even while dining out in Hong Kong.

Also read: The importance of travelling sustainably: How and why

Reaching Out Teahouse, Hội An

Set within Hội An’s Old Town is Reaching Out, a silent teahouse staffed by people with hearing and speech disabilities. Complete with lush foliage and outdoor seating, this dilapidated-chic cafe feels like a retreat from the tourist-clogged streets of the historic quarter. Customers may whisper or communicate with the staff using labelled wooden blocks for simple requests. A notepad and pencil are provided for more specific queries.   

Established in 2000 to empower people with disabilities, Reaching Out offers training in practical skills, and opportunities to integrate with the broader community. Since its inception, the social enterprise has blossomed: it now employs more than 70 staff members both with and without disabilities who are engaged in food preparation and service, as well as in creating silver jewellery and ceramics. Check out in-house shop for handcrafted souvenirs and Vietnamese loose-leaf tea. 

Address: 131 Trần Phú, Old Town, Hội An, Quảng Nam, Vietnam

Dignity Kitchen, Singapore and Hong Kong

Dignity Kitchen, a Singaporean eatery established by social enterprise Project Dignity in 2010, goes beyond serving delicious fare: it’s a training ground for individuals with disabilities to hone their skills, thrive in a supportive environment and gain financial independence. Its Singapore location has seven hawker stalls that are manned by members of differently abled and disadvantaged communities. 

In 2015, Project Dignity received Singapore’s Social Enterprise of the Year Award for its innovations such as noodle-making equipment that can be operated by one hand, pictorial point-of-sale machines and Braille cash registers.

In December 2019, the enterprise expanded to Hong Kong, at the heart of bustling Mong Kok. The kitchen, staffed by people with disabilities, serves a diverse menu featuring Singaporean hawker cuisine. Its Hong Kong location was named in Asia’s 50 Best Restaurants’ Essence of Asia list in 2021, which honours restaurants that preserve culinary traditions and provides a vital link to their communities. 

Hong Kong address: 2/F, 618 Shanghai St, Mong Kok, Hong Kong

Singapore address: 69 Boon Keng Rd, no. 01 Red Building, Singapore 339772

Yimsoo Cafe, Bangkok

Under Thai law, all public and private organisations with more than 100 employees must hire one person with disabilities for every 100 without. But most companies usually opt out, choosing instead to contribute to a state rehabilitation fund. Not Yimsoo Cafe, though, which has taken a radically different route. 

This eatery is staffed entirely by workers with hearing impairment. The cafe’s founder Wiriya Namsiripongpun suffered a childhood accident that left him blind at 15. Going on to become a Harvard graduate and professor of law, he set out to empower people with disabilities in Thailand. If you find yourself in Bangkok, why not make some time to slurp toothsome boat noodles and sip coffee at this cafe with heart?

Address: 39 Arun Amarin Road, Arun Amarin, Bangkok Noi, Bangkok 10700, Thailand

Restaurant of Mistaken Orders, Tokyo

In Japan, dementia is predicted to affect one in five people by 2025 as per the country’s health ministry. And according to the World Health Organization (WHO), currently more than 55 million people have dementia worldwide, over 60 per cent of whom live in low- and middle-income countries.

At Restaurant of Mistaken Orders, a pop-up restaurant in Tokyo that hosted its first event in 2017, all the servers have dementia. The quirky and heartwarming concept was conceived by Japanese television director Shiro Oguni. He was inspired to launch the roving Restaurant of Mistaken Orders after he was served a dumpling instead of a burger while visiting a nursing home. 

Despite the evocative name, only 37 per cent of orders end up actually incorrect. And when a mistake is made, patrons and servers alike are encouraged to laugh it off and bond over the experience.

Address: 1 Chome, Higashiogu, Arakawa City, Tokyo, Japan, 116-0012

Ishaara, Mumbai

Named after the Hindi word “sign”, Ishaara is a thoughtfully conceived pan-Indian restaurant located in the upscale Mumbai locale of Lower Parel. 

The service staff at this bright and airy eatery consists of individuals with hearing and speech disabilities. To facilitate communication, each section and dish on the menu is accompanied by a hand sign illustration and dishes are served with name cards to prevent confusion. The staff is impeccably trained and uses hand gestures for basic questions, ensuring a seamless dining experience.

Ishaara offers an extensive menu that showcases delicacies from various regions of India. From jackfruit rogan josh to duck galouti kebabs, the restaurant invites you to savour sophisticated subcontinental flavours. As a bonus, you’ll definitely leave with more robust sign language skills than when you walked in. 

Address: 3/F, shop no. 462, Palladium Mall, High Street Phoenix, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, India

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